FAQ

Where is Sam’s Burger Joint located?

Sam’s Burger Joint address is 330 E. Grayson Street. We are located next to the Pearl District, just north of downtown San Antonio at the corner of Broadway and Grayson Street.

Where should I park?

Sam’s parking lot located caddy corner to Sam’s located on Broadway at the corner of Grayson. The Sam’s parking lot is clearly marked with signs saying Sam’s Parking Only. There is also plenty of street parking within walking distance. Additionally, we highly encourage the use of ride sharing services like Lyft and Uber. The services can be used from the starting point of the evening or from public parking areas in the Tobin Hills and North Saint Mary’s Street area. Additionally, if you are going to another business in the area you may park in those designated areas as well, there are numerous restaurants and bars in the Pearl Brewery area that are all walking distance to Sam’s. Please be sure to pay close attention to any parking restrictions. Allow yourself extra time to park before arriving.

Do you offer to-go or delivery food orders?

We do offer orders to-go, call and place an order with a cashier in the restaurant. We do not offer delivery services at this time.

Do you take reservations for the restaurant?

We do not take reservations.

Can I book a private party/ catering?

Yes, depending on the day of the week, the kind of event you would like to host and a few other factors we will discuss with you. Contact a member of our management team for more information.

How can I be notified of upcoming events?

You can see our complete calendar here.
For the most up-to-date information on upcoming events at Sam’s Burger Joint, please subscribe to our e-mail list or follow us on Facebook and Twitter.

Where can I purchase tickets to upcoming shows?

Tickets can be purchased on our website or at the box office during box hours.
Tickets purchased online are subject to applicable service charges. Tickets for shows at Sam’s purchased at our box office will not have a service fee.
The price may increase at the door, or day of show from the price noted on the website at our discretion.
Note that all ticket sales are final and NON-Refundable.
To purchase tickets over the phone, please call Ticketfly.

What are Box Office hours and where is it located?

Our box office is located on site at 330 E. Grayson.
Please note our box office hours-
Box Office Hours:
Monday – Thursday 2:00 – 10:00 PM
Friday – Saturday 2:00 – 11:00PM
Sunday 2:00 – 8:00PM

My tickets are at will call, how can I pick them up?

Will call tickets can be picked up at the box office 1.5 hours prior to doors on the day of the show only.
Please be sure to bring the following when picking up tickets:
1- A VALID PHOTO ID,
2- THE SAME CREDIT CARD USED TO PURCHASE THE TICKETS,
3- YOUR ORDER CONFIRMATION NUMBER.
Lost, stolen, or damaged tickets cannot be replaced.

Does Sam’s music hall have seating or reserved seating?

Sam’s is a general admission venue. Seating is NOT guaranteed and is first come, first served. The only reserved seating available is previously reserved booths. Depending on the show, we may have more seating available. Most shows are standing room only, or a mix of both seats and standing. No refunds will be issued for lack of seating.
We do have 7 booths available to reserve. Reserved booths do not include admission and seat between 1-6 people.

I can’t make the show, what are my options with tickets?

All tickets are non-refundable once purchased. If you would like to transfer them to a friend, please call TicketFly at 1-877-435-9849.

I left my credit card at the show last night, how can I get it back?

First, give our office a call at (210) 223-2830 to verify that we do have your card. All cards can be retrieved at Sam’s in the restaurant, starting at 2PM 7 days a week.

What is the age limit in the music hall?

Most shows at our venue are 18 and up. However, age restrictions may vary. Please check the specific show for more information. All Minors Will Be Charged an Additional $5 At the Door. 17 & Under Admitted with Parent or Guardian Only. Anyone over the age of 10 must have a ticket to go to show.
State issued ID is required of all guests, regardless of your age.

Do I need an ID to enter the venue?

You will need a valid ID to enter the venue and to pick up your tickets.
If you are planning on drinking, a valid, non-expired, government issued ID is required at the door to verify that you are over 21 years old. This policy is strictly enforced and any violation will result in immediate ejection from the venue.

I’m coming to a show tonight, what do I wear?

Our dress code is casual and 100% up to you. We only insist that you are fully dressed (no pants, no shirt, no entry) and advise you to wear some type of foot covering for your own safety.

Do you serve food and drinks at your venue?

We have two full bars that are open during our shows. At most shows, we will have cocktail servers available. We have a full kitchen next door that services both the venue and restaurant, you have the option of ordering inside the restaurant or with a cocktail server.
Food is served Monday-Thursday until 10pm, Friday and Saturday until 11pm and Sunday until 8pm.
Menu can be viewed here

What is your camera policy?

Personal cameras are allowed in the venue. Flash photography, video and removable lens cameras are not permitted without venue approval. However, photography and recording policies are at the bands discretion and may change.

What are some items I am NOT allowed to bring in?

No laser pointers.
No weapons.
No outside food/ beverage/ alcohol.

What is your smoking policy?

Smoking is NOT permitted inside the venue or restaurant. We do have a designated area outside on the patio.

I lost something at Sam’s, do you have it?

We try to collect all things left behind by both guests and bands. We hold on to it for no more than 2 weeks. For small items such as clothing and phones, we have a lost and found located inside the management office. Bands looking for lost equipment can contact our management team during regular business hours.

Are you pet friendly?

Pets are allowed outside on the patio only. They must be on a leash at all times.
No animals are allowed inside the restaurant or music hall – except service animals.